Boost Retention with a Customized Loyalty Engine
Redefine Customised Loyalty with Tailored Solutions
We help you create bespoke loyalty programs that align with your business goals, ensuring maximum customer satisfaction and retention.
Rule Engine
Automate loyalty rewards with customizable rules to suit business models and customer behaviors.
Tier-Based Programs
Encourage growth with tiered loyalty levels, rewarding customers as they progress for higher engagement.
Earn and Burn
Allow customers to earn points through transactions and redeem them seamlessly for rewards they value most.
Reach New Heights withTier-Based Benefits
Your Loyalty, Your Way
A Platform for Connections and Empowerment
Empower your business with personalized loyalty solutions that drive engagement and retention.
We are seeking an experienced Key Account Manager – Customer Success – who will be responsible for building and maintaining strong relationships with strategic clients, ensuring their success and satisfaction in the loyalty and retail domain.. This role focuses on driving customer retention, growth, and overall satisfaction by understanding client needs, delivering value, and acting as a trusted advisor. The KAM collaborates cross-functionally with internal teams to provide seamless service and support.
Key Responsibilities:
- Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
- Drive customer satisfaction, retention, and growth by understanding client goals and challenges. Manage contract renewals, negotiations, and customer escalations effectively.
- Proactively identify opportunities to upsell, cross-sell, and expand account engagement.
- Conduct regular business reviews and strategic discussions to align with customer objectives.
- Act as a voice of the customer & collaborate with internal teams to ensure seamless service delivery & to enhance customer offerings.
- Monitor key account health metrics and take proactive measures to address potential issues.
- Stay updated with industry trends, competitors, and best practices in customer success.
Qualifications & Skills:
- Experience: 1-2 years in Customer Success, Account Management, or related roles.
- Industry Knowledge: Experience in Loyalty & Retail is an advantage
- Communication: Excellent verbal and written communication skills. English, Hindi, Marathi, any other language will be an advantage
- Problem-Solving: Strong analytical and problem-solving abilities with patience. Ability to work cross-functionally with internal teams.
- Relationship Management: Proven ability to build and nurture long-term customer relationships.
- Results-Oriented: Track record of meeting and exceeding customer retention and growth targets.
Preferred Qualifications: Minimum: Graduate/Post Graduate
Why Join Us?
- Be part of a dynamic and growing team that values customer success.
- Opportunity to work with leading brands and high-value clients.
- Competitive salary, benefits, and professional growth opportunities.
If you are passionate about customer success and relationship management, we’d love to hear from you! Apply now by filling the details below.
We are seeking an experienced Key Account Manager – Sales to drive revenue growth, and expand business opportunities in the loyalty and retail domain. The ideal candidate will be responsible for identifying new business opportunities, new retail segments, and building strategic partnerships. You will play a key role in shaping and executing strategies that drive customer retention, revenue growth, and brand loyalty.
Key Responsibilities:
– Identify and develop new business opportunities for our loyalty/CRM/analytics platform
– Build and maintain strong relationships with key stakeholders, including Strategic and POS partners and retailers
– Drive sales growth by acquiring new clients and expanding business with existing partners
– Analyze market trends and customer behaviour to develop competitive loyalty offerings
– Negotiate commercial agreements and contracts with clients
– Manage and nurture long-term partnerships with retail brands, ensuring sustained revenue growth.
Key Requirements:
- Bachelor’s or Master’s degree in Business, Marketing, or a related field.
- 5+ years of experience in business development, sales, or partnerships in the loyalty, and retail industry.
- Strong understanding of customer engagement strategies, rewards programs, and digital loyalty platforms.
- Proven ability to drive revenue growth, close deals, and build long-term partnerships.
- Excellent negotiation, communication, and presentation skills.
- Ability to work in a fast-paced, target-driven environment with a growth mindset.
- Strong analytical skills with proficiency in CRM tools and data analytics.
Sales Executive
Location : Pune
Experience : 3-5 Yrs
Industry : Media sales, Ad sales, Software Sales, ERP & POS sales
Job Description:
*Research and identify potential clients through various channels, including online research, industry events, referrals, and networking.
*Cold call, email, and engage in other outreach methods to initiate contact with prospective clients.
*Serve as the main point of contact for clients throughout the sales process, addressing any inquiries and concerns promptly.
*Develop and deliver proposals that outline the proposed solution, pricing, and terms.
*track and manage leads, opportunities, and sales activities using CRM (Customer Relationship Management) software.
*Regularly update sales forecasts, pipeline reports, and other sales-related documentation.
*Stay updated on industry trends, market conditions, and competitor activities.
*Primary responsible for new client acquisition & generating revenue by selling SAAS – based platform to retailers
* Responsible for generating leads & doing face to face or VC meeting on daily basis with clients to generate revenue
* Candidate with experience in Retail sales & IT sales will be preferred